Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions. 

  • What is the Exchange policy on Aynaa?

As a company policy we do not provide refund/return on any product once sold. In case, you have received a damaged product (which is very rare), we will arrange a return pickup and provide an exchange or a credit note.This should be done within 72 hours of receiving the product.We have a strict quality check in place so you need not worry! Credit notes cannot be combined with other sale/discounts.

For size exchange both ways shipping needs to be borne by the customer

  • Can I cancel my order?

Prepaid orders are not eligible for cancellation.

You can cancel your Cash on Delivery order within 24 hours of order. Please write to us at to request a cancellation. The customer agrees not to dispute the decision made by Aynaa and accept Aynaa's decision regarding the cancellation.

  • Why is my exchange not accepted?
  • Exchange/Return not accepted if the customer does not like the material or colour of the product, we suggest that the customer read the product description & have a look at all the pictures before ordering. You can also call us to know more details about the product if needed.
  • The colours you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged.
  • Exchange/Return not accepted if the product is washed and worn.
  • Purchase made from SALE section are not eligible for any kind of return or exchange. All the sale, discounted, brought with a coupon and gift voucher purchases are non returnable, non refundable & non exchangeable. 
  • Please note that international orders are not eligible for returns or exchanges.